Frequently Asked Questions
We accept a variety of payment methods to make your shopping experience convenient and secure. You can pay using Cash on delivery, Visa Card, Master Card, Apple Pay, Google Pay, Tabby and Tamara. All transactions are encrypted and processed safely for your peace of mind.
We strive to process and dispatch orders within 1-2 business days. Once your order is shipped, delivery times are as follows:
Domestic (within UAE): 3-5 business days
International: 7-14 business days, depending on the destination.
Please note that delivery times may vary due to factors beyond our control, such as customs processing or postal delays. We appreciate your patience and will keep you informed every step of the way.
Yes, you can return or exchange an item you’ve purchased from our online store. Items must be returned in their original, unused condition within 5 days of receipt. Please contact our customer service team at email: support@topnote.ae/contact number +971545577550 to initiate the return or exchange process, and we will provide you with the necessary instructions and return shipping label. Note that certain items, such as opened perfumes, may not be eligible for return due to hygiene reasons. Shipment fees will not be refunded.
